Labala Mohan Chaitanya

About

Highly accomplished Risk Management & Operations Specialist with over 7 years of experience in leading complex transaction risk management, ensuring regulatory compliance, and enhancing operational efficiency within high-volume environments. Proven ability to mitigate fraud, manage escalations, and drive process improvements, coupled with strong mentorship and subject matter expertise. Seeking to leverage a robust background in risk analysis and technical operations to contribute to a forward-thinking organization.

Work Experience

Transaction Risk Investigator

Amazon India Private Limited

Nov 2020 - Present

Hyderabad, Telangana, India

Led critical transaction risk management operations and strategic initiatives for Amazon India, focusing on compliance, efficiency, and fraud mitigation across diverse marketplaces.

Directed a Gift Card (GC) emails shrinkage project, leading a team of 20 POCs across BLR and HYD sites, and training 100+ new employees to consolidate performance reports for management.
Oversaw high-volume Gift Card processing, transfers, and settlement operations, ensuring strict compliance with regulatory standards and internal policies.
Managed and resolved complex escalations in collaboration with onshore teams, significantly enhancing operational efficiency and mitigating risk.
Directed risk mitigation for Gift Cards and Credit Cards across EU and NA marketplaces, ensuring adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Served as a Subject Matter Expert, providing critical guidance to investigators and improving investigation accuracy through enhanced process knowledge.
Conducted internal audits and quality checks on transaction risk procedures, ensuring investigations were thorough and compliant with internal and external standards.
Mentored and trained new hires and team members on complex Payment Risk Operations projects, contributing to team skill development and operational readiness.
Mitigated high-risk activities ,protecting financial integrity and ensuring internal risk management frameworks.
Led Test of Design(ToD) and Test of Effectiveness(ToE) walkthroughs with cross functional teams including control owners, application owners, developers, to validate control implementation and operational effectiveness.
Monitored compliance of applications with internal cybersecurity policies and frameworks proactively identifying and addressing any gaps in adherence to established security standards

Senior Risk Analyst

Global Logic India Private Limited

Oct 2016 - Oct 2020

Hyderabad, Telangana, IN

Managed intellectual property and content privacy risks for Global Logic India, ensuring regulatory compliance and user safety through robust moderation systems.

Prepared comprehensive copyrights and trademark documentation, successfully preventing infringement related to privacy content.
Coordinated with data privacy regulations, ensuring 100% content adherence to privacy laws and guidelines.
Implemented and managed systems for reviewing and moderating user-generated content, successfully preventing harmful, inappropriate, or offensive material dissemination.

Education

Technology

Vasavi College of Engineering

9.04 CGPA

Aug 2016 - Sep 2018

Technology

Joginpally B.R Engineering College

74.00%

Aug 2012 - May 2016

Pre-University

Narayana Junior College

75.00%

May 2010 - Apr 2012

General Studies

Narayana Concept School

75.00%

Apr 2010 - Apr 2010

Certificates

AWS Solutions Architect SAA-CO2

Amazon Web Services (AWS)

Awards

Learning Champion Award Amazon

Amazon

Jan 2022

Recognized for outstanding commitment to continuous learning in Edureka.

Quality Champion Award Amazon

Amazon

Jan 2021

Awarded for demonstrating exceptional accuracy and delivering high quality work in MRR and CRR Metrics.

Quarterly Awards at Peak

Peak

Jan 2019

Awarded for Performance and quality in metrics and projects.

Skills

Risk Management

Risk Management Frameworks
Risk Identification
Risk Assessment
Fraud Mitigation
Compliance
AML
KYC
Data Privacy Regulations
Intellectual Property Protection

Operations Management

Operational Efficiency
Escalation Management
Process Improvement
Quality Defect Management
Internal Audits
Quality Checks
SOP Development
User-Generated Content Moderation

Project & Team Leadership

Project Management
Team Leadership
Mentorship
Knowledge Transfer
Training & Development
Cross-functional Collaboration

Problem Solving & Analysis

Problem Solving
Decision Making
Analytical Skills
Investigation
Data Analysis

Technical Proficiency

MS Office (2007, 2016)
Windows Operating Systems (2007, 2008, 10, 2012, 2016)
Hardware Troubleshooting
Remote Desktop Services
VMware
Application Installation & Management
Windows Virtual Desktop
FSLogix
OS Installation
Windows Activation (KMS)
AWS (Database Services, Networking, Security, IAM, Monitoring, Troubleshooting, Ticketing Systems)

Communication & Interpersonal Skills